Our Help Desk supports many features:

  • Questions
  • Training
  • Troubleshooting
  • Gathers Feature Request details

You can contact the Help Desk three ways:

  1. Telephone 780-488-9273
  2. Email support@onware.ca
  3. Submitting a ticket through the Onware software**

** If your organization has not subscribed to the Help Desk, each support ticket and/or support call will be billed at our hourly rate.

How do I submit a ticket?

  1. Within the Onware application, click the  on the top right of your screen.
  2. At the bottom of the Help Menu, select “Request Help”.
  3. Complete all fields.
  4. Click Submit.
  5. Submissions are received directly into a ticketing system. Every support request is assigned a unique ticket number.

How do I know my ticket has been completed?

Onware will contact you if further information is required to investigate and/or troubleshoot your ticket.

If we have a resolution to your ticket, we will provide this information/instruction to you.

If your ticket has identified something Onware needs to correct or change, we will notify you when this change has been completed and ask you to re-test.

We also send a follow up email to inform you the ticket is being closed.