Our Help Desk supports many features:
- Gathers Feature Request details
You can contact the Help Desk three ways:
- Telephone 780-488-9273
- Email firstname.lastname@example.org
- Submitting a ticket through the Onware software**
** If your organization has not subscribed to the Help Desk, each support ticket and/or support call will be billed at our hourly rate.
How do I submit a ticket?
- Within the Onware application, click the on the top right of your screen.
- At the bottom of the Help Menu, select “Request Help”.
- Complete all fields.
- Click Submit.
- Submissions are received directly into a ticketing system. Every support request is assigned a unique ticket number.
How do I know my ticket has been completed?
Onware will contact you if further information is required to investigate and/or troubleshoot your ticket.
If we have a resolution to your ticket, we will provide this information/instruction to you.
If your ticket has identified something Onware needs to correct or change, we will notify you when this change has been completed and ask you to re-test.
We also send a follow up email to inform you the ticket is being closed.