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How the RFI workflow is managed within Onware?

When an RFI is issued from the General Contractor to a Sub-Consultant’s discipline, the Sub-Consultant must provide a response before the Prime Consultant can action the RFI, continuing the project workflow.

What is the next stage in the project workflow?

Once all responses from the requested disciplines have been received, Onware generates an alert for the Prime Consultant, advising that all responses have been received.

The Prime Consultant can view all responses and choose one of two actions:

  1. Direct the RFI to other disciplines to provide their response
    Example: Initial issuance of RFI missed a required discipline.
  2. Return RFI to initiator (General Contractor)

What if the Prime Consultant wants to be notified as responses are received?

The Prime Consultant can be added to an E-mail Subscription, within the project, which sends the Prime Consultant an e-mail notifying a response to an RFI, has been received.  The E-mail Subscription is a notification, thus does not alter the workflow of the project.

Can the General Contractor read the responses to the RFI?

The General Contractor can only read the responses to the RFI once the Prime Consultant has returned the RFI to the initiator (General Contractor).

If the General Contractor views the RFI from the RFI Browse/Search screen prior to the Prime Consultant’s action, the General Contractor will only be able to view the question posed.

RFI Browse/Search screen

When viewing the RFI from the Browse/Search screen, the search table displays:

  • Which disciplines have responded
  • Which disciplines the RFI is waiting for responses from
  • Current status of the RFI.