Privacy and Security
At Onware, we take our responsibilities to our customers seriously.
General
Privacy and Security
Onware’s flexible security model provides multi-level user access through authentication methods including passwords, passkeys, multi-factor authentication (MFA) and single sign-on (SSO) to ensure the protection of sensitive project information. Users have read-only or read/write access to documents and records for which they have been granted permission and can remain unaware of all other materials in the database. For example, owner-prime consultant correspondence can remain invisible to the contractor, or drawings can be issued as read-only to the consultants and contractors. Access can be configured on a per-project basis.
SSL
All information traveling between your browser and Onware is protected with SSL/TLS encryption.
Encryption
Certain information, such as passwords, are encrypted before being stored in the Onware database.
Cookie Use
Onware uses only essential cookies required for the secure and reliable operation of the application. These cookies enable core functionality such as maintaining authenticated sessions, preserving user navigation state, and ensuring that authorized users can access the correct project and contract information.
- No Advertising Cookies — We do not use cookies for marketing, retargeting, or advertising purposes.
- No ThirdParty Tracking — We do not permit thirdparty analytics, tracking pixels, or external data collection tools within the application.
- Strictly Necessary Cookies Only — All cookies used by Onware are limited to functions essential for authentication, security, and application performance.
- No CrossSite Profiling — Cookies are not used to build behavioral profiles, track user activity across other websites, or collect personal information beyond what is required for system operation.
Onware does not collect, store, or share any cookiebased information for advertising, or thirdparty purposes. All cookie usage aligns with our commitment to data minimization and secure, purposebound processing.Microsoft Azure
For hosted customers, Onware uses Microsoft’s Azure platform. We have chosen Azure because it provides superior security and redundancy features. You can visit the
Microsoft Trust Centre To learn more about Microsoft’s security, privacy, and compliance practices.
Redundant servers
All Onware’s deployments to Azure make use of redundant storage and servers to keep your application and data available in case of hardware failure,
Backups
The data in your Onware database is stored using Azure’s SQL Database, which offers 99.9% SLA. Data is backed up on a regular basis to a secure off-site location.
Disclaimer
Last Updated: August 21, 2026
The information contained on the website and Onware Contract Administration Software mobile app (the “Service”) is for general information purposes only.
Onware Inc. assumes no responsibility for errors or omissions in the contents on the Service.
In no event shall Onware Inc. be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Onware Inc. reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
Onware Inc. does not warrant that the website is free of viruses or other harmful components.
Privacy Policy
Last Updated: August 21, 2026
Onware Inc. (“us”, “we”, or “our”) operates the https://www.onware.com website and the Onware Contract Administration Software (the “Service”).
Personal Information Collect, Use, Disclosure and Consent
Personal Information may include your name, email address, home address, phone number, and employment information.
We are committed to providing our clients, customers, members (“you,” “your” or “them”) with exceptional service. Providing exceptional service may involve the collection, use and, at times, the disclosure of your Personal Information. Protecting your Personal Information is one of our highest priorities. While we have always respected your privacy and safeguarded all Personal Information, we have strengthened our commitment to this goal. This is to continue to provide exceptional service to you and to comply with applicable laws regarding the collection, use, and disclosure of Personal Information. We will inform you of why and how we collect, use, and disclose Personal Information; obtain your consent, as required; and handle Personal Information according to applicable law. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your Personal Information and allowing you to request access to, and correction of, your personal information.
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We will only collect Personal Information that is necessary to fulfill the following purposes:
To verify identity;
To identify your preferences;
To open and manage an account;
To ensure you receive a high standard of service;
To meet regulatory requirements;
Other legal reasons as apply to the goods and services requested.
We will obtain your consent to collect, use, or disclose Personal Information. In some cases, we can do so without your consent (see below). You can provide consent orally, in writing, electronically, or through an authorized representative.
You provide implied consent where our purpose for collecting, using, or disclosing your Personal Information would be considered obvious or reasonable in the circumstances. Consent may also be implied where you have notice and a reasonable opportunity to opt-out of having your Personal Information used for mail-outs, marketing, and you do not opt-out.
We may collect, use, or disclose Personal Information without the consent:
When permitted or required by law;
In an emergency that threatens an individual’s life, health, or personal security;
When the Personal Information is available from a public source;
When we require legal advice from a lawyer;
For the purpose of collecting a debt or protection from fraud;
Other legally established reasons.
We will not sell your Personal Information to other parties unless consent has been provided or implied. We retain your Personal Information for the time necessary to fulfill the identified purposes or for legal or business purposes. We will make reasonable efforts to ensure that your Personal Information is accurate and complete. You may request correction to your Personal Information to ensure its accuracy and completeness. A request must be in writing and provide sufficient detail to identify your Personal Information and the correction being sought.
We are committed to ensuring the security of your Personal Information and may use passwords, authentication controls, encryption, firewalls, restricted employee access, or other methods, in our discretion. We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, in our discretion.
Log Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
When you access the Service by or through a mobile device, this Log Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use and other statistics.
In addition, we may use third party services such as that collect, monitor, and analyze this type of information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.
Location Information
Subject to the provisions regarding the use of your Personal Information above, we may use and store information about your location. We use this information for the purposes set out above, and specifically, to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time, through your mobile device settings.
Service Provider
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Compliance with Laws
As set out above, and for clarity, we will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Security
The security of your Personal Information is important to us; but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use industry standard means to protect your Personal Information, we cannot guarantee its absolute security.
International Transfer
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the information, including Personal Information, to Canada and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Minor”). We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we take steps to delete such information from our records.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
End User License Agreement (EULA)
Last Updated: August 21, 2026.
License
The original purchase price paid by the Licensee will constitute the entire licence fee and is full consideration for this Agreement.
Limitation of Liability
The Software is provided by the Vendor and accepted by the Licensee “as is.” Liability of the Vendor will be limited to a maximum of the original purchase price of the Software. The Vendor will not be liable for any general, special, incidental or consequential damages including, but not limited to, loss of production, loss of profits, loss of revenue, loss of data, or any other business or economic disadvantage suffered by the Licensee arising out of the use or failure to use the Software.
The Vendor makes no warranty express or implied regarding the fitness of the Software for a particular purpose or that the Software will be suitable or appropriate for the specific requirements of the Licensee.
The Vendor does not warrant that use of the Software will be uninterrupted or error-free. The Licensee accepts that software in general is prone to bugs and flaws within an acceptable level as determined in the industry.
Warrants and Representations
The Vendor warrants and represents that it is the copyright holder of the Software. The Vendor warrants and represents that granting the license to use this Software is not in violation of any other agreement, copyright or applicable statute.
Acceptance
All terms, conditions and obligations of this Agreement will be deemed to be accepted by the Licensee (“Acceptance”) Upon access or use of services.
Term
The term of this Agreement will begin on Acceptance and is perpetual.
Termination
This Agreement will be terminated, and the License forfeited where the Licensee has failed to comply with any of the terms of this Agreement or is in breach of this Agreement. On termination of this Agreement for any reason, the Licensee will promptly destroy the Software or return the Software to the Vendor.
Force Majeure
The Vendor will be free of liability to the Licensee where the Vendor is prevented from executing its obligations under this Agreement in whole or in part due to Force Majeure, such as earthquake, typhoon, flood, fire, and war or any other unforeseen and uncontrollable event where the Vendor has taken any and all appropriate action to mitigate such an event.
Governing Law
The Parties to this Agreement submit to the jurisdiction of the courts of the Province of Alberta for the enforcement of this Agreement or any arbitration of award or decision arising from this Agreement. This Agreement will be enforced or construed according to the laws of the Province of Alberta.
Miscellaneous
This Agreement does not create or imply any relationship in agency or partnership between the Vendor and the Licensee.
Headings are inserted for the convenience of the parties only and are not to be considered when interpreting this Agreement. Words in the singular meaning and include the plural and vice versa. References to any gender include all genders.
If any term, covenant, condition or provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, it is the parties’ intent that such provision be reduced in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable and the remainder of the provisions of this Agreement will in no way be affected, impaired or invalidated as a result.
This Agreement contains the entire agreement between the parties. All understandings have been included in this Agreement. Representations which may have been made by any party to this Agreement may in some way be inconsistent with this final written Agreement. All such statements are declared to be of no value in this Agreement. Only the written terms of this Agreement will bind to the parties.
This Agreement and the terms and conditions contained in this Agreement apply to and are binding upon the Vendor’s successors and assigns.
Notices
All notices to the Vendor under this Agreement are to be provided at the following address:
Onware Inc.: 4207 98 St. NW Suite #103, Edmonton, Alberta, Canada T6E 5R7